Global Digital Services Sector Accounts for 70% of Businesses in SEZs  

• The Global Digital Services Sector (GDSS) accounts for approximately 70% of businesses operating in the special economic zones (SEZs), making it the largest stakeholder group. This information was shared by Chief Executive Officer (CEO) at the Jamaica Special Economic Zone Authority (JSEZA), Kelli-Dawn Hamilton at a recent Jamaica Information Service (JIS) ‘Think Tank’.
• Hamilton highlighted that while the Authority has many roles to fulfil, a major focus is being placed on the GDSS, particularly relating to business process outsourcing entities. It was also highlighted that JSEZA has been collaborating with the Global Services Association of Jamaica (GSAJ) to ensure competitiveness.
• Topics such as artificial intelligence, metaverse, developments affecting the Internet of Things, Big Data, robotic process automation, and logistics will be discussed during the Outsource2Jamaica Conference slated for May 10 and 11 at the Jewels Grande Montego Bay. The conference will be held under the theme ‘Ahead of the Curve’.
• The BPO sector is regarded as one of the fastest-growing sectors and is important to the Jamaican economy because of its ability to provide sustainable jobs. Moreover, the sector has been pumping roughly US$890Mn (J$136Bn) into the Jamaica economy annually, which is equivalent to around 6% of GDP.
• The Special Economic Zone Authority will continue to discuss with the GSAJ, Port Authority of Jamaica, and Jamaica Promotions Corporation (JAMPRO) the next step for Jamaica to remain competitive in the global space as the shift to digital services continues.

(Source: JIS News)