6, 000 More BPO Jobs Since COVID-19

• Prime Minister,  Andrew Holness, indicated that the Business Process Outsourcing (BPO) industry is on a continuous growth path, with the number of persons employed increasing from approximately 48,000 prior to the onset of the coronavirus (COVID-19) pandemic, to over 54,000 to date. 
• The country has had a strong track record in attracting investments in the sector through consistently demonstrating the capacity to provide high-quality service in areas such as customer care, human resource outsourcing (HRO), receivables management, technical helpdesk support, outbound sales, and lead generation. 
• Prime Minister Holness also noted that the job opportunities go beyond call centre operations to incorporate knowledge services, which require advanced analytical and technical skills. He said Jamaica is “well placed” to deliver the various services, which include back-office operations such as the reviewing of legal and medical documents, booking of flights, high-value programming and coding, and data operations.

(Source: JIS)