Tax Administration Jamaica Receives ISO Certification

  • Tax Administration Jamaica (TAJ) is pleased to announce that four (4) of its Tax Offices have been ISO 9001:2015 certified by the National Certification Body of Jamaica (NCBJ).
  • This certification means the revenue authority has acquired the seal of approval, for being in compliance with the internationally recognized standard for quality management systems. The Tax Authority, is one of 15 entities identified by the Ministry of Finance and the Public Service to undergo the World Bank funded certification activity
  • Achieving this certification demanded rigorous commitment, including extensive staff training and a series of detailed audits at the certified locations. These audits ensured that TAJ's processes, documentation, and systems met or surpassed the exacting requirements of ISO certification.
  • Additionally, TAJ was supported by the Ministry of Industry, Commerce, Agriculture and Fisheries (MICAF) through a lead consultant and supporting project staff, to guide the organization through the certification.
  • The global, gold standard certification of the listed Tax Offices underscores Tax Administration Jamaica’s commitment to improving the customer service experience and quality standards, through documented reengineered business processes and procedures to meet the needs of the 21st century taxpayer, thereby making it easier to do business. He also indicated that this move will go a long way in strengthening the country’s economic programme, as doing business with the revenue services continues to improve and become easier.
  • Tax Administration Jamaica continues to reengineer its business processes making it more convenient to do business, thereby improving compliance and ultimately resulting in a more tax compliant Jamaica.
  • The ISO 9001:2015 certification secured by Tax Administration Jamaica signifies its commitment to operational excellence and enhanced user experience. This achievement will instill greater confidence among businesses and investors, leading to streamlined processes and a boost to the nation's economic environment.

  (Source: JIS News)