- Global outsourcing company Intelcia officially opened its first Caribbean office in Kingston on Thursday (September 22). Intelcia is a global player in outsourcing offering solutions in four main areas – business processes, information technology (IT), innovative consulting, and multichannel customer experience (CX). The company, based in New Kingston, now employs 600 Jamaicans, with more persons to be engaged as the entity continues to build out its staff complement.
- Intelcia joins more than 70 firms operating in Jamaica’s global services sector, which has continued to thrive despite the disruption caused by the COVID-19 pandemic. Industry, Investment and Commerce Minister, Senator the Hon. Aubyn Hill added that Jamaica’s global services sector has been averaging a 20% employment growth, which is among the highest in the world.
- Additionally, it is one of the fastest-growing economic sectors in the country. The resilience of the sector, the Minister said, is further evidenced by the 8.7% growth rate last year, and 5.7% in the last quarter. With further investments expected in the sector considering Jamaica’s geographic positioning, and its English-speaking, educated and trainable population, the BPO sector is forecast to be one of Jamaica’s high-growth sectors for the foreseeable future that will aid in job creation and contribute to economic growth.
(Sources: JIS and NCBCM Research)